Getting Started with your Liquid account

Set up your Liquid account, make a deposit and start trading.

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55 articles in this collection
Written by Jason, Margarita Lazo, My and 4 others

Liquid Buy FAQ

Learn about the Liquid Buy feature.

Written by hung nguyen thai
Updated over a week ago

Memo/Destination Tag FAQ

Everything you need to know about Memo/Destination tag on Liquid

Written by Victoria Krapivina
Updated this week

Setting up your Liquid account

Compatible 2FA Applications

Our suggestions for 2FA mobile apps and web browser extensions

Written by Jason
Updated this week

I Need to Change My Email Address

Currently users can't change the email address of their Liquid account by themselves.

Written by Jason
Updated over a week ago

Liquid Account Verification & Identification Changes

Liquid Account Verification & Identification Changes

Written by Jason
Updated over a week ago

How to set up 2FA

Add an extra layer of security to your Liquid account

Written by My
Updated this week

How do I submit the required KYC documents?

Where can I submit the required documents?

Written by Jason
Updated over a week ago

Can I use Liquid in my country?

Liquid supports all countries except those present on the FATF high risk list.

Written by Ngan Vu
Updated over a week ago

How does video call account verification work?

Verify your account with a video call.

Written by Jason
Updated over a week ago

How do I verify (KYC) my Liquid account?

With a fully Verified Account, you will have full access to everything on offer at Liquid, including fiat deposits and withdrawals.

Written by Ngan Vu
Updated this week

Verify (KYC) your Liquid corporate account

What documents to provide as a corporate entity.

Written by Ngan Vu
Updated over a week ago

What's the minimum amount I can withdraw from my account?

This article gives you the withdrawal amounts for both fiat and crypto.

Written by Margarita Lazo
Updated over a week ago

How to find your user ID

Written by Jason
Updated this week

Make a deposit

TRX Wallet Address Changes

New wallets created using MPC technology which will enable state-of-the-art security and high service levels of TRX withdrawals.

Written by Jason
Updated over a week ago

Silvergate Bank details - SEN deposits

The Silvergate Exchange Network (SEN) that allow fast and free USD transfers between Silvergate account holders participating at Liquid.

Written by Jason
Updated over a week ago

USDT Deposit Tips

The following IMPORTANT information when depositing USDT.

Written by Jason
Updated over a week ago

What happens if I use the wrong wallet address (or destination tag) when depositing crypto?

Liquid can attempt to retrieve these tokens, but delivery cannot be guaranteed, and a significant administrative fee can be charged.

Written by Jason
Updated over a week ago

How do I deposit crypto?

A short guide on how to make crypto deposits to Liquid

Written by Ngan Vu
Updated over a week ago

How do I deposit fiat?

Deposit fiat fund to Liquid with these simple steps.

Written by Ngan Vu
Updated over a week ago

How do I add a bank account?

To deposit or withdraw fiat on Liquid, you are required to add details of the bank account you wish to deposit or withdraw from.

Written by Ngan Vu
Updated over a week ago

How long will my crypto deposit take?

Your cryptocurrency deposit needs to receive a number of confirmations on the blockchain before the fund gets credited to your account.

Written by Jason
Updated over a week ago

Liquid Swap FAQ

All you need to know about about using our Liquid Swap feature

Written by Jason
Updated over a week ago

Deposits made from a smart contract

Liquid customers are advised to not make Ethereum deposits that have been generated from smart contracts.

Written by Jason
Updated over a week ago

EUR deposits and withdrawals via SEPA

EUR deposits and withdrawals via SEPA on Liquid are currently processed by our banking partner Swapforex. Deposit fees via SEPA is zero.

Written by Jason
Updated over a week ago

How to trade

Improved interface for your better navigation

We are here to share exciting news about Liquid’s new interface to help you navigate better through your trading journey.

Written by Jason
Updated over a week ago

How do I make a spot trade?

Liquid trading modes.

Written by Ngan Vu
Updated over a week ago

What fiat and cryptocurrencies are listed on Liquid?

Trading products supported by Liquid.

Written by Ngan Vu
Updated over a week ago

What types of orders can I place?

An explanation of the different order types on Liquid

Written by Ngan Vu
Updated over a week ago

How to place a Limit order

A limit order is set to match and fill when market price hits the limit or better.

Written by Ngan Vu
Updated over a week ago

What is a Market Order and how do I use Market order?

As long as there are buyers and sellers, a Market order will be matched and filled immediately.

Written by Ngan Vu
Updated over a week ago

What's the difference between bid and ask?

What Liquid uses to execute your orders.

Written by Ngan Vu
Updated over a week ago

How do I cancel or edit an order?

Here is everything you need know to help manage your orders effectively on Liquid.

Written by Ngan Vu
Updated over a week ago

What are circuit breakers?

How we monitor and intervene when market volatility gets out of control

Written by Ngan Vu
Updated over a week ago

How to get a 50% discount on trading fees

Using QASH to pay trading fee and get 50% discount

Written by Ngan Vu
Updated over a week ago

Make a withdrawal

Withdrawal Support of Delisted Tokens on Liquid Updated

Withdrawal Support of Delisted Tokens on Liquid

Written by Jason
Updated over a week ago

XRP Withdrawals Important Information

Please see some really important information to remember for when you want to withdraw your XRP from Liquid.

Written by Jason
Updated over a week ago

How to check your balances

There are two ways to check your balances on Liquid: 1/ On Liquid Vision, 2/ On Balances tab.

Written by Ngan Vu
Updated over a week ago

How do I withdraw crypto?

Written by Ngan Vu
Updated over a week ago

How do I withdraw fiat?

You've sold your crypto into fiat. Now to withdraw it.

Written by Ngan Vu
Updated over a week ago

How do I whitelist a crypto withdrawal address?

Whitelisting your withdrawal address provides an extra layer of security.

Written by Ngan Vu
Updated over a week ago

What does the status of my withdrawal request mean?

Find the status of your withdrawal request

Written by Ngan Vu
Updated over a week ago

How long will my withdrawal take?

All withdrawal requests go through extensive balance and security check prior to processing.

Written by Ngan Vu
Updated over a week ago

Withdrawal limits

Please note that any higher withdrawal limits previously approved are temporarily unavailable for all users.

Written by Margarita Lazo
Updated over a week ago

Troubleshooting

How to disable 2fa for a Corporate account

2fa disable for a Corporate account

Written by Margarita Lazo
Updated over a week ago

How to reset Password for a Corporate account

Corporate account password reset

Written by Margarita Lazo
Updated over a week ago

How to reset my Password

Reset password, change password

Written by Jason
Updated over a week ago

How to disable 2fa

Written by Margarita Lazo
Updated over a week ago

How to change my password on Liquid Pro

Password change or reset on Liquid Pro.

Written by Jason
Updated this week

How to check my login history

Know how to check my login history, and freeze or suspend my account.

Written by Shyla
Updated over a week ago

How to unfreeze my account

Know how to unfreeze my account.

Written by Jason
Updated over a week ago

How to move 2fa codes to a new device on Liquid Pro App

This article will guide Liquid's users to move 2FA codes to a new device on Liquid Pro App.

Written by Margarita Lazo
Updated over a week ago

Withdrawal troubleshooting

Error messages and possible delays

Written by Ngan Vu
Updated over a week ago

Deposit troubleshooting

What to check when your deposit isn't arriving to Liquid

Written by Jason
Updated over a week ago

Wrong deposits and token retrievals

What happens if you make an error?

Written by Jason
Updated over a week ago

Account closure

How to get your account closed.

Written by Ngan Vu
Updated over a week ago