Updated on 27 July 2023
Effective 01-Aug-2023 crypto mistakenly sent to deposit wallet address that we generated before 21-Aug-2021 will not longer be available for retrieval.
Wallet address created after 21-Aug-2021 are not impacted by this change
Note: Liquid generally does not offer a token/coin recovery service. If you have suffered a significant loss as a result of incorrectly deposited tokens/coins, Liquid, solely at our discretion, may assist you in recovering your tokens/coins. |
Requirements
For all token retrieval application requests, please send an email to [email protected] with the following information:
Amount of tokens to be retrieved
Token name and wallet address to which tokens were transferred
Transaction hash
Wallet address from which tokens were transferred
Correct Liquid wallet address to which tokens should have been transferred
Disclaimers
The recovery of cross-chain deposits is an inherently risky and time consuming process. Please be patient as it may take months to retrieve the tokens/coins. Not all tokens/coins sent to an incorrect address can be recovered. The difficulty, processing time, and probability of success are dependent on the token and wallet address where it was mistakenly sent.
All token recoveries will be attempted on a best-efforts basis only. Liquid does not guarantee a successful return of funds.
Liquid shall not be held responsible for any loss of tokens that occurs during the retrieval process.
Liquid does not do retrievals for tokens that we do not list so be extremely careful when making a deposit
Effective October 30, 2022 all deposits made to compromised wallets will no longer be retrieved, thank you