Note: Liquid generally does not offer a token/coin recovery service. If you have suffered a significant loss as a result of incorrectly deposited tokens/coins, Liquid may, solely at our discretion, assist you in recovering your tokens/coins.
For all token retrieval application requests, please send an email to [email protected] with the following information:
- Amount of tokens to be retrieved
- Token name and wallet address to which tokens were transferred
- Transaction hash
- Wallet address from which tokens were transferred
- Correct Liquid wallet address to which tokens should have been transferred
- The recovery of cross-chain deposits is an inherently risky and time consuming process. Please be patient as it may take over months to retrieve wrong coins. Not all tokens to sent to an incorrect address can be recovered. The difficulty, time to process, probability of success is dependent on which token has been mistakenly sent to which address.
- All token recoveries will be attempted on a best-efforts basis only. Liquid does not guarantee a successful return of funds.
- Liquid shall not be held responsible of any loss of tokens that occurs during the retrieval process.