My bank account is still pending.
You can initiate Fund Requests and deposits with a “pending” bank account. Just make sure that you are not sending funds to Liquid from someone else’s bank account.
Due to KYC/AML regulations, we only support bank accounts that are under your name. Deposits made from bank accounts that do not share the name with their Liquid accounts will be returned to original sender. All subsequent bank fees will be borne by original sender.
My deposit is taking too long to arrive.
Please refer to our section on fiat deposits. If your fiat deposit is taking too long, contact us through live chat support on this page.
For SEPA EUR deposits to UAB Mistertango, we have an automation in place that will catch and credit your fund within an hour, providing that payment details include an accurate Deposit ID and sender's name matches with Liquid account name. If your SEPA EUR deposit to this bank takes more than 24 hours, contact us through live chat support.
UAB MIstertango does not support SWIFT transfers (https://support.mistertango.com/support/solutions/articles/16000071125-from-which-countries-i-can-receive-the-money-to-my-mistertango-account-). SWIFT deposits made to this bank will be refunded automatically.
Banking details for USD, EUR, SGD and AUD deposits on Liquid have changed.
Effectively immediately, please use the bank details to deposit USD, EUR, SGD and AUD, refer here.
SWIFT deposits and withdrawals may be subject to additional fees charged by your bank. Please contact your bank should you require further information about such charges.
For Far Eastern International Bank (FEIB) withdrawal charges please see here.
The Fund Request meant for my deposit is cancelled.
A Fund Request left un-approved for 10 days from its creation will be cancelled automatically by system. Once cancelled, it cannot be approved or recovered, and will lead to delays on verifying your deposit. It is highly recommended that you make the bank transaction right after creating a Fund Request.
The amount credited to my Liquid account is less than what I originally deposited.
Liquid does not charge fees for incoming fiat deposits. We credit to our customers what we receive from our banks and payment processors. If your deposit is not the full amount when credited to your Liquid account, the difference is always bank fee. This can include transaction fee, conversion fee, and intermediary fee.
The deposit accounts associated with Swapforex that are displayed on our dashboard have been set in their own currencies (USD, SGD, AUD, EUR). There's no need to convert your fund to local currency before sending.
My deposit is taking a while.
In normal network conditions (no congestion or fee surge), a crypto deposit will be credited to your account 30-60 minutes after transfer time. System credits crypto deposits to user accounts after the following number of confirmations:
- BTC, BCH: 1 or 0
- UBTC, DASH, NEO, LTC, XMR, ZEC, XEM, FCT: 6
- ETH, ETC, XRP, XLM, all ERC20 tokens: 50
If a transaction has more confirmations than the numbers above indicate and is still not credited to your account, please alert us through live chat support on this page.
I forgot to add Memo ID / Payment ID / Destination Tag to my deposit.
For certain tokens such as XRP, XLM, and ETN, the Memo ID / Payment ID / Destination Tag works as a Liquid account indicator and is required in order for your deposit to be credited to your account. Failure to include these indicators in transacting will result in the loss of your deposit.
I deposited a token while its deposit service is being disabled by Liquid.
Tokens that are going through token swap or hard fork on Liquid will be unavailable for deposits/withdrawals until the upgrade is completed. Deposits made during this period are not guaranteed to be retrieved, and will be treated on a best-effort and case-by-case basis.