I Froze my Account by Mistake
Unintentional account freezing happens when you accidentally click on the Freeze Account link included in all login-related transactional emails sent from Liquid, such as Confirm New IP Address or Successful Login from New IP emails.
How can I unfreeze my account?
To unfreeze your account, please contact our Customer Champions at [email protected] for assistance.
If your account has zero balance, we will restore your account back to its previous status. This process does not require any additional step.
If your account has a positive balance, you will be asked to provide the following:
Your Liquid account email address.
Selfie of you holding both your identity document and a handwritten note detailing your request.
Requirements for selfie:
Please use a light, neutral background.
Please look straight at the camera.
Selfie must be in color.
Requirements for identity document:
Identity document can be national ID, international passport or driving license.
Identity document must be original (not photocopied).
Identity document should be in characters of the Latin alphabet. Japan driving license is accepted.
Information on the document must be clearly visible.
Requirements for handwritten note:
Note must contain a reference to Liquid and time/date of your request, for example "LIQUID I want to unfreeze my account 2021-MM-DD" (with today's date).
Note must be handwritten and original (not photocopied).