We have prepared this FAQ outlining all you need to know to get you prepared for the upcoming launch of the Liquid platform. It is important that you familiarise yourself with this FAQ to understand how your Qryptos and Quoinex accounts will be affected. 

Please note that all Qryptos and Quoinex accounts will automatically become Liquid accounts and all balances and settings will be migrated over to your new Liquid account.

Liquid rollout maintenance has started and both Qryptos and Quoinex are now offline.This process should take less than 24 hours. Once everything is complete, Liquid.com will be live.
We will make further announcements about the maintenance schedule on email, Twitter and Telegram

What's happening?

Quoinex and Qryptos will undergo a major maintenance event in order to roll out the Liquid platform. Both exchanges will be under maintenance for up to 24 hours before Liquid can go live.

Important notice for Qryptos users: Qryptos will be shut down and remain unavailable permanently from September 4 when the Liquid launch rollout begins. If you need your transaction records, please download them now.

What's the timeline?

Qryptos and Quoinex will go into maintenance mode at 10:00am GMT+8 (2:00am UTC | 11:00am JST) on Tuesday, 4 September. It is currently estimated that this will last for up to 24 hours before the launch of Liquid.

What do I need to do?

Truthfully, you don’t really need to do anything. We have it all covered. If you have an account on Qryptos or Quoinex, you’ll be able to log into Liquid using the same credentials and same 2FA. As soon as we go live, you’ll be in. Watch Twitter and Telegram for updates.

What about my funds?

Your funds truly are safe with us. All your balances will be moved from Qryptos and Quoinex and will show up in your brand new Liquid account right away. 

What will happen to my open orders and positions?

All open limit orders on Qryptos will be closed before we go into maintenance. On Quoinex, limit orders older than two months will be closed. All live open positions will be suspended, but could be closed out once Liquid launches and trading resumes due to moves in the market. You should close your positions before maintenance if you do not want to risk getting liquidated.

How about my wallet addresses?

Your Quoinex wallet addresses will be ported over to Liquid along with Qryptos wallet addresses for currencies that aren’t on Quoinex. If you have accounts on Quoinex and Qryptos for the same currency, like Bitcoin for example, your new Liquid wallet address will be the Quoinex one. 

The best thing to do will be to log on to Liquid.com as soon as it’s ready and double check your wallet addresses so you can update your records and any places you may have them saved. 

How long is this going to take?

We estimate the maintenance period will last less than 24 hours. It’s a huge operation and we need to get it right. Follow Twitter and Telegram for the latest updates. 

How about QASH?

QASH is our utility token. Soon after launch, we will update the smart contract and complete the rebrand to Liquid Token (LQD). You’ll be able to use QASH/LQD on the platform right away. 

I’m an API user, what about me?

You’ll go through the same process as everyone else. 

Will I have all the same tokens on Liquid?

Yes. Everything that was on Qryptos and Quoinex will be on Liquid. 

Is Liquid open to everyone?

Yes, but with some exceptions. Countries previously excluded from our platforms due to being on the FATF high risk list will still be excluded. US customers won’t have access to fiat pairings and Japanese customers will only have access to currencies and services approved by the Japan Financial Services Agency, basically the same as what was on Quoinex JP before. 

Why the new exchange?

Liquid is the exchange we have always wanted to provide to our customers. This marks a new beginning in our company story. Liquid means liquidity. The new platform’s order matching is powered by Quoine’s World Book, which provides traders with enhanced price matching and deeper liquidity.

We’re focused on delivering the world’s most user-friendly exchange experience for beginners, pros and institutional traders. The launch of Liquid marks a new chapter in that effort.

What will be the main features on Liquid?

All this and more:

  • Top security
  • Enhanced liquidity
  • Fiat pairings
  • ICO platform
  • Liquid Token
  • Margin trading and lending
  • Airdrops
  • Quality listed projects
  • Big plans for the future

Want more info? There’s a full FAQ here and the latest updates will get posted to Twitter and Telegram.

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