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How do I Disable my 2FA?
How do I Disable my 2FA?
Written by Jason
Updated over a week ago

Thank you for contacting us.

2-factor authentication is an important security feature on Liquid. To have 2-factor authentication disabled for your account, please provide the following:

  1. Your Liquid account email address.

  2. Selfie of you holding both your identity document and a handwritten note detailing your request.

Requirements for selfie:

  • Please use a light, neutral background.

  • Please look straight at the camera.

  • Selfie must be in color.

Requirements for identity document:

  • Identity document can be national ID, international passport, or driving license.

  • Identity document must be original (not photocopied).

  • Identity document should be in characters of the Latin alphabet. Japan driving license is accepted.

  • Information on document must be clearly visible.

Requirements for handwritten note:

  • Note must contain a reference to Liquid and time/date of your request, for example "LIQUID I want to disable 2FA 2021-MM-DD."

  • Note must be handwritten and original (not photocopied)

Once we can verify your identity, we will proceed to disable 2-factor authentication of your account.

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