Deposit and withdrawal service resumption

Updated on 21 September 2021

We would like to announce the start of the gradual resumption of crypto deposit and withdrawal services on Liquid. Our main priority was to make certain we resumed in a safe and secure manner, and we appreciate your patience in this regard.

We want to reassure our users that they will not suffer any loss due to the incident that took place on the 19th of August. There will be no impact on user balances at Liquid.

We want to reiterate that users should generate new deposit wallet addresses before transacting. The deposit addresses for all cryptocurrencies are being changed as a security precaution.

If you have Liquid wallet address(es) whitelisted/saved on another exchange or wallet, please ensure to change it to avoid depositing to the wrong address.

We have resumed deposits and withdrawals for the below cryptocurrencies as of 21 Sep 2021:

We will be resuming service for more cryptocurrencies in the coming days and will publish the schedule on our social media.

How to generate a new deposit address?

1. Go to a deposit page

2. Select crypto from the list of currently available cryptocurrencies (see the table above)

3. Generate a new address by clicking "I understand"

   

4. Use the following address for crypto deposits going forward

We would also like to apologize for halting deposit and withdrawal services for the last week; this was done with an abundance of caution to ensure that our infrastructure was secure and no further unauthorized access was gained.

We have built a completely new MPC wallet infrastructure from the ground up, verified by external partners, to ensure there are no further vulnerabilities moving forward.

To review the history of our incident management, please refer to this link.

Disclaimer:

You must verify the current deposit wallet address specified in your Liquid Account before making a deposit. You will be solely responsible if you lose digital assets due to your transfer of the assets to any other wallet address.