Change in Liquid account email address

Currently users can't change the email address of their Liquid account by themselves. To do so, please contact Support here and we will assist.

The process of resetting password will require you to provide an "ID selfie" (a photo of you holding your ID document and a note that mentions Liquid and date/time of request). The ID selfie is to verify if you are the owner of the Liquid account that will have its email address changed.

See requirements for ID selfie below.

The photo needs to include the following:

  1. Yourself

  2. Your ID document

  3. A handwritten note detailing your request, a reference to Liquid, and date/time of request

Requirements for selfie

  • Please use a light, neutral background.

  • Please look straight at the camera.

  • Selfie must be in color.

Requirements for identity document

  • Identity document can be national ID, international passport, or driving license.

  • Identity document must be original (not photocopied).

  • Identity document should be in characters of Latin alphabet. Japan driving license is accepted.

  • Information on document must be clearly visible.

Requirements for handwritten note

  • Note must contain a reference to Liquid and time/date of your request, for example "Liquid 2021/MM/DD" and your inquiry (2FA disabling, password reset, email changing or account unfreezing)

  • Note must be handwritten and original (not photocopied).

Did this answer your question?