Updated on 6 July 2021
How to change my Liquid account email address
If you wish to change your Liquid account email address, you will have to contact [email protected] and provide the following information:
Your current Liquid account email address.
Selfie of you holding both your identity document and a handwritten note detailing your request.
Requirements for selfie:
Please use a light, neutral background.
Please look straight at the camera.
Selfie must be in color.
Requirements for identity document:
Identity document can be national ID, international passport, or driving license.
Identity document must be original (not photocopied).
Identity document should be in characters of the Latin alphabet. Japan driving license is accepted.
Information on the document must be clearly visible.
Requirements for handwritten note:
Note must contain a reference to Liquid and time/date of your request, for example: "LIQUID I want to change my email 2021-MM-DD".
Note must be handwritten and original (not photocopied).
When you change your email address, your Liquid account will enter a 72 hour cooling period. The cooling period is designed to protect Liquid clients from potential threats. Cooling periods prohibit users from:
Fiat and crypto deposits are still available within the cooling period.