What is the Liquid Buy feature?

Liquid Buy is a feature on Liquid.com that allows you to instantly purchase crypto with your Visa debit or credit card.

Why doesn’t my debit card / credit card work?

For the initial roll-out Visa cards issued from Japan, Korea, Singapore, Hong Kong, Taiwan, Australia are currently accepted. We are currently working to expand our coverage to Europe and other regions! US cards are not accepted at this time.

I used a Visa card from Japan, Korea, Singapore, Hong Kong, Taiwan, Australia why was it declined?

Please share your Name and Email and we will let solve your issue as soon as possible.

How long does it take for my card payment to get processed and receive my crypto?

It should be instant buy/swaps if you don’t see your crypto in your Liquid balance, contact support with screenshots of your issue.

What are the minimum order sizes?

The minimums and maximums vary depending on currencies. As a general rule, minimums for cards are around $15 USD and for crypto-crypto around $2 USD.

What is the maximum for Basic Account?

Approximately ~150 USD equivalent, but subject to change

What is the maximum for Verifed Account?

Approximately ~2,000 USD equivalent, but subject to change

Can I get a refund?

All transactions on Buy and Swap are non-refundable.

What cards can I use?

Only Visa at the moment

Can I use MasterCard?

Not yet, but we hope to offer MasterCard soon!

Is their fees on Buy/Swap?

For Buy there is a card conversion fee and crypto conversion fee.

What is total card fees?

Total card fees are the Visa acquiring fees and FX fees.

What is the conversion rate?

The conversion rate is coming from the Liquid.com exchange + a spread that Liquid.com implements for risk and volatility.

Why isn’t the Token I am looking for supported?

We haven’t enabled it yet, but we can bring it soon!

Can you support BTC/XRP?

You can try any combination of pairs on the Buy & Swap feature.

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