If you are having trouble verifying your account, we are now able to offer a service of video call verification whereby we are able to set up a video call with one of our customer support team and run through the verification process over the call.

We can normally get the verification done within about five minutes.

There are a few reasons why someone may have had trouble getting their account verified, but in general problems arise when the user may have submitted an incorrect document or an unacceptable image.

If you fail KYC verification on our platform, we will usually reach out to you by email and offer the video call option. We will then set up the video call normally over Skype, Google Hangouts or Zoom.

Anyone who would prefer to go through KYC with a video call is welcome to reach out to us at [email protected] and book in a slot. 

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