Updates and announcements posted in reverse chronological order
6.30pm GMT+7 30/8/17
On August 28, Qryptos and Quoinex were put into a brief unscheduled maintenance mode.
Then, on August 29, Qryptos and Quoinex were once again put into unscheduled maintenance mode. Qryptos was back online within 3 hours. Quoinex was offline for about 9 hours.
Users who had open positions on Quoinex before the maintenance began and who incurred losses as a result of those positions being closed out once the maintenance was completed will be compensated. We will be in touch with those individuals. Users will not be compensated for opportunities missed during the maintenance.
Thank you for your understanding.
12.47am GMT+7 30/8/18
We have fixed the database issue and completed maintenance of Quoinex. The system is now back online. We apologise for the inconvenience and thank you for your understanding. We will release a full report on the cause of the downtime in due course.
8.17pm GMT+7 29/8/18
Quoinex is still in maintenance mode to address a database issue. This is taking more time than we initially anticipated. We will keep you updated as we work to fix this. We apologise for the inconvenience and thank you for your understanding. Qryptos is already back online.
7:43pm GMT+7 29/8/18
Qryptos is now back online. We will post again when we have an update on Quoinex.
4:48pm GMT+7 29/8/18
Qryptos and Quoinex are currently in unscheduled maintenance mode to address an issue with a database. We are working on this now and will post an update once the process is completed.