Updated on 02 October 2021

For security, new crypto withdrawal addresses need to be whitelisted before funds can be withdrawn to them.

The process is simple and requires only a few minutes of your time. Please follow the steps below to whitelist your withdrawal address:

1.a. Click Get Started when prompted to whitelist if it is your first time to withdraw the crypto asset or if there are no saved withdrawal addresses.


1.b. Click Manage address, then Add New Address, to add a new recipient wallet.

2. Input the cryptocurrency address you wish to withdraw to.

You can also toggle Use FIO Address if you opt to use your FIO address.

3. After checking if the address is correct, input the 2FA code from your Google Authenticator and click Add Address.

4. You will receive an email containing a confirmation code. Paste that code into the dashboard and click Confirm Address.

You can now withdraw your cryptocurrency to the new address.

Need help with your crypto withdrawal? Contact our Customer Support team for assistance.

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